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Frequently Asked Questions

Shipping

There Is Courier Shipping for doorstep delivery and In Store Pickup. Free shipping is available for orders above AED 300.

Free shipping is available for all orders above AED 300. We charge AED 25 for order value less than AED 300.

Tracking

If the payment goes smooth  you will get your package within 2-5 working days maximum.

You can easily enter your orders details in the link

Orders

You can choose the items that you want, add it to your cart and then go to my cart, checkout, fill in the necessary information and choose your payment method and proceed.

Well it's better to register with us in order to track orders and get any updates, but you can order without registering.

Delivery Options

If you choose Express delivery, you’ll receive your order within 24 hours. Click here to learn more.

It takes 2 – 5 business days to deliver the order within UAE

No. Currently we do not deliver outside the UAE.

However, you may get in touch with our call center on +971 4 2946116 / +971 4 2506464 for any specific requirement. We will offer assistance to you based on the availability of the product and delivery feasibility outside the UAE.

All products sold on www.awpro.tv are available for home delivery or Store Pickup.

No. Delivery areas are limited to City limits only. Click here to see the areas NOT covered under our delivery team.

Payment and Billing

Pay Now – Debit/Credit Card Payment.

Cash on Delivery. Read the terms & conditions here

Payment methods may vary, but typically include credit cards, online payment platforms and bank transfers. Check their website for accepted payment options.

Warranty and Returns

Our hassle free return policy allows you easy access to our customer care and call center for processing your returns.

The below are the options to return the product:

 

Visit the customer care department at any of our store locations

Call our call center on +971 4 2946116 / +971 4 2506464 for arranging a pickup

Warranty policies may vary by product and location. It's advisable to check the specific warranty terms for the product you purchase here.

Cancellation Policy

You may cancel the order until before the order has been dispatched by calling our call center on +971 4 2946116 / +971 4 2506464 or writing to us at Sales@awpro.tv

Cancellations after dispatching the order is not possible. However, you may choose to return the product based on our hassle free Return Policy.

Product Information

Awpro provides a diverse range of products, including cameras, audio equipment, lighting solutions and professional gear used in photography, videography and broadcasting.

Awpro products can be purchased through their official website, authorized dealers or through online and physical Awpro stores.

Yes, Awpro products are designed to meet the needs of both beginners and industry professionals with options available for various skill levels.

Technical Support

Yes, Awpro typically provides technical support and customer service to assist customers with product inquiries, troubleshooting and after-sales support.

You should contact our office during the working hours at +971 4 2946116 / +971 4 2506464

Community and Support

Awpro may be involved in industry events, workshops and sponsorships. Check our website or social media channels for updates on their community involvement.

Yes, Awpro often provides user manuals and tutorials on our website or through their customer support channels to help customers make the most of their equipment.

Keep an eye on Awpro's website and social media channels for information on upcoming product releases and special promotions.

Some Awpro stores and dealers may offer product demonstrations and workshops to help customers learn how to use their equipment effectively.

Awpro Care

Awpro Care is our customer support initiative designed to provide comprehensive assistance and support for our products and services.

You can reach Awpro Care through the Contact Us page on our website. Our customer support team is also available via phone at +971 4 2946116 / +971 4 2506464

Awpro Care provides services such as repairing your camera, lenses, lights and also more like technical support, product information, warranty assistance and personalized guidance for using our products effectively.

Log in to your account and visit the Account Settings section to update your personal information.

Yes, join our Community Forum to connect with other Awpro users, share experiences and get expert advice.



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