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Delivery Order Terms & Conditions
  1. Above item(s) supply base on customer request.
  2. Item can only be return in pristine (pack and sellable) condition.
  3. Item will not be accept as a return if both parties agree to a no return policy at the inception of the deal.
  4. If the item is open or missing accessories will be invoice to the customer at a retails price.
  5. Commercial invoices will be raise only after payment is receive.
Invoice Terms & Conditions
  1. Cheque to be made in favor of AL WESAM PRO VIDEO AND PHOTO EQUIPMENT CO LLC.
  2. Payment: COD/CDC/PDC/BT or as per Commercial Contract Sign between both the parties.
  3. Warranty: One Year for all the products of AWPRO & for Back to Back Products. Warranty is purely responsibility of manufacturer (subject to Prior approval)
  4. Any purchase products found Dead on arrival or also broken upon unboxing should be report. To the place of purchase within 12 to 24 hrs from the time of invoice.
  5. All warranty claims are applicable in Dubai. Also U.A.E Warranty items lead time for repair or replacement is 2 to 8 weeks from date of manufacture approval.
  6. Exchanges can only be made if the goods are receive damage. Or any missing item within 2 days of purchase with the original sales receipt. The goods and packing must be in the same condition as sold (NO REFUNDS WILL BE GIVEN)
  7. Any goods order in error by the customer or also goods the customer wishes to return are subject to a restocking fee of. AED 1,000 or 25% of the original invoice value of the goods (whichever is the higher amount).
  8. Customer will have to take the delivery of the item within 15 days from the date of written intimation about the availability of items. Falling which AWPRO reserve the rights to forfeit the advance and also cancel the order.
  9. In the event of funds receive by our bank is also less than the expect amount. The goods shall not be release until the also same has been receive as complete.
  10. Buyer shall be liable for any additional taxes due for your specific country.
  11. The above goods remain the property of seller until full payment receive.
  12. AWPRO will consider the buyer has accept all the above terms & also condition before placing the order.
Purchase Order Terms & Conditions
  1. All goods to be delivered within the *15 days should be changeable* from the date of PO.
  2. We reserve the right to reject goods that are not in good order or condition.
  3. The amount of the purchase order is the agree fix price shall not be exceed without advance written consent.
  4. Please notify us immediately if you are unable to ship as specify.
  5. No material shall be ship or deliver until the terms of this purchase order are accept and agree by the seller.
Quotation Terms & Conditions
  1. Payment: COD/CDC/PDC/BT or as per Commercial Contract Sign between both the parties.
  2. Please Quote our order no. in all relevant invoices and also delivery orders.
  3. Prices quote may be base on the total quotation, deletion of any item(s) or also change in the quantity. May require revalidation of prices or re-issue of a new quotation.
  4. Items and their prices quote are subject to change by the manufacturer without any prior notice.
  5. AWPRO quotation is confidential and proprietary information issue to the customer. And also shouldn’t be share with any third party without our written permission.
  6. Items in the quote are special order professional equipment import against the specific purchase order. The customer is fully responsible for all the purchases, NO RETURN or NO REFUND will be entertain.
  7. The customer will have to take the delivery of the item within 15 days from the date of written intimation. About the availability of items, falling which AWPRO reserves the right to forfeit the advance and also cancel the order.
  8. In the event of funds receive by our bank is less than the expect amount. Goods shall not be release until the same is be receive as complete.
  9. Buyer shall be liable for any additional taxes due for your specific country.
  10. Please Quote our order no. in all relevant invoices and delivery orders.
  11. AWPRO will consider the buyer is accept all the above terms & conditions before placing the order.
Service Terms & Conditions
  1. All items will be repair subject to brand guidelines by authorize service agents.
  2. The cost of repair will be intimate to the customer prior to repair.
  3. Service turn-around time differs from brand to brand. (Brand Policy applies)
  4. Repair items to be collect within 60 days’ time period.
  5. The customer has to personally inspect & collect items from drop off locations.
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