Frequently Asked Questions
Shipping
What shipping methods are available?
There Is Courier Shipping for doorstep delivery and In Store Pickup. Free shipping is available for orders above AED 300.
What are the shipping charges for delivery within the UAE?
Free shipping is available for all orders above AED 300. We charge AED 25 for order value less than AED 300.
Tracking
How Long Will it Take To Get My Package?
If the payment goes smooth you will get your package within 1-3 working days depending on the products.
How Do I Track My Order?
You can easily enter your orders details in the link
Orders
How do I place an Order?
You can choose the items that you want, add it to your cart and then go to my cart, checkout, fill in the necessary information and choose your payment method and proceed.
Do I need an account to place an order?
Well it’s better to register with us in order to track orders and get any updates, but you can order without registering.
Delivery Options
How many days does it take for order delivery within the UAE?
If you choose Express delivery, you’ll receive your order within 24 hours. Click here to learn more.
It takes 2 – 5 business days to deliver the order within UAE
Do you deliver products outside the UAE?
No. Currently we do not deliver outside the UAE.
However, you may get in touch with our call center on +971 4 2946116 for any specific requirement. We will offer assistance to you based on the availability of the product and delivery feasibility outside the UAE.
What are the Delivery Options available at the time of placing an order?
All products sold on awpro.tv are available for home delivery or Store Pickup.
Do you deliver anywhere in the UAE?
Yes, We deliver Products Anywhere in the UAE, Depending upon stock availability.
Payment and Billing
What are the Payment Options available for placing an order?
Pay Now – Debit/Credit Card Payment.
Tabby Payment
Cash on Delivery – Read the terms & conditions here
What payment methods are accepted when purchasing Awpro products online?
Payment methods may vary, but typically include credit cards, online payment platforms and bank transfers. Check their website for accepted payment options.
Warranty and Returns
What is the return policy for products purchased at Awpro?
Standard 10 Day return policy applies
What are the options to return the products?
Our hassle free return policy allows you easy access to our customer care and call center for processing your returns.
The below are the options to return the product:
Call our call center on +971 4 2946116 for arranging a pickup
What is the warranty policy for Awpro products?
Warranty policies may vary by product and location. It’s advisable to check the specific warranty terms for the product you purchase here.
What items are eligible for return?
Items are eligible for return if they meet the following criteria:
- Manufacturing defect
- Different product delivered
- The product is in its original packaging
- The product is unused
- Damaged product received
What is the time frame for returning a product?
You can initiate a return within 10 days after delivery. Please ensure that your request is submitted within this period.
How will I know if my return is accepted?
Upon receiving your returned product, our quality assurance team will inspect its condition. You will be informed about the status of your return within 7 working days.
Is there a restocking fee for returned items?
Yes, there are restocking fees based on the condition of the returned item:
- Unopened products: No restocking fee.
- Opened products: A 10% restocking fee will apply if the item is in new condition without visible wear and tear.
- Worn/Damaged products: No return will be initiated.
- Require repair products: No return will be initiated.
- Severely damaged products: No return will be initiated.
How long does the inspection process take?
The inspection process typically takes approximately 7 working days after we receive your returned item.
When will I receive my refund?
Once your product is deemed eligible for a refund, it will be processed to your original payment method within 7-8 working days.
Are shipping and handling fees refundable?
No, shipping and handling fees are non-refundable. You will only receive a refund for the original purchase price after bank charges have been deducted.
What if my return status is not showing online?
If you cannot see the status of your return or restock online, please Contact Us for assistance.
What should I do if I receive a damaged product?
If you receive a damaged product, please contact us immediately to initiate the return process, provided it meets our eligibility criteria.
Is there a warranty on products purchased from AWPRO?
Yes, we offer a limited manufacturing warranty as per the brands we deal with. Please refer to the specific warranty details provided with your purchase.
These FAQs aim to clarify common concerns regarding returns and refunds, helping customers navigate the process with ease. Feel free to customize or expand upon any of these questions based on your specific needs!
If Return rejected, will I get my product back?
Yes, if the return is rejected you will get the Product back.
Cancellation Policy
What is the cancellation policy for orders placed on AWPRO Website
You may cancel the order until before the order has been dispatched by calling our call center on +971 4 2946116 or writing to us at Sales@awpro.tv
Cancellations after dispatching the order is not possible. However, you may choose to return the product based on our hassle free Return Policy.
Product Information
What types of products does Awpro offer?
Awpro provides a diverse range of products, including cameras, audio equipment, lighting solutions and professional gear used in photography, videography and broadcasting.
Where can I purchase Awpro products?
Awpro products can be purchased through their official website, authorized dealers or through online and physical Awpro stores.
Are Awpro products suitable for both amateurs and professionals?
Yes, Awpro products are designed to meet the needs of both beginners and industry professionals with options available for various skill levels.
Technical Support
Do they offer technical support and customer service?
Yes, Awpro typically provides technical support and customer service to assist customers with product inquiries, troubleshooting and after-sales support.
Who should I contact if I have any queries?
You should contact our office during the working hours at +971 4 2946116
Community and Support
Is Awpro involved in community events or sponsorships?
Awpro may be involved in industry events, workshops and sponsorships. Check our website or social media channels for updates on their community involvement.
Are there any upcoming product releases or promotions from Awpro?
Keep an eye on Awpro‘s website and social media channels for information on upcoming product releases and special promotions.
Do they offer product demonstrations or workshops?
Awpro Branch-1, may offer product demonstrations and workshops to help customers learn how to use their equipment effectively.
Awpro Care
What is Awpro Care?
Awpro Care is our customer support initiative designed to provide comprehensive assistance and support for our products and services.
How do I contact Awpro Care?
You can reach Awpro Care through the Contact Us page on our website. Our customer support team is also available via phone at +971 4 2946116
What services does Awpro Care offer?
Awpro Care provides services such as repairing your camera, lenses, lights and also more like technical support, product information, warranty assistance and personalized guidance for using our products effectively.
How do I update my account information with Awpro Care?
Log in to your account and visit the Account Settings section to update your personal information.