A product is eligible for return only if it meets the following conditions:

• Manufacturing defect
• Wrong product delivered
• Damaged product received
• Product in original packaging
• Product is unused and unopened
• Return request is submitted within 10 days after delivery

👉 Upon receiving the item, our Quality Assurance Team will inspect it to confirm eligibility for return or exchange.

• Contact us via email at support@awpro.tv.
• Submit your request within 10 days of purchase/delivery.
• For damaged or incorrect deliveries, you must notify us within 48 hours.

• Refunds: Refunds are only applicable in case of a manufacturing defect, provided the original invoice is presented.
• Exclusions: Personal care products are not eligible for return or exchange.
• Bundle Purchases: Products bought as part of a bundle or promotional offer must be returned in full, including all accessories and free items.
• Proof of Purchase: The original invoice/bill is required for all returns.

• If you received a damaged or wrong product, AWPRO will cover all shipping fees for the return/exchange.
• For all other returns, the customer is responsible for shipping charges.

• Unopened Product: No restocking fee.
• Opened but Unused (new condition without wear/tear): 10% restocking fee applies.
• Worn/Damaged Products: Not eligible for return.
• Products requiring repair: Not eligible for return.
• Severely damaged products: Not eligible for return.

⏱ Inspection Timeline: 3–4 working days.
If the product does not meet the above conditions, we reserve the right to decline the refund or re-stock.

• Once approved, refunds/exchanges will be processed within 7 working days of receiving the returned item.
• Refunds will be made to the original payment method.
• Depending on your bank, refunds may take an additional 2–10 working days to reflect in your account.
• Only the original purchase price will be refunded (after deduction of bank charges, if applicable).
• Shipping and handling fees are non-refundable.
• You will be notified of the status of your return/refund within 7 working days.

• Warranty coverage is limited and depends on the individual brand policy.
• For brand-specific warranty terms, please refer to the product documentation or contact AWPRO

Note: This Refund and return Policy, Eligible for Online Purchases Only.