AWPRO Warranty Policy

Awpro’s warranty policy ensures that your product is protected against any defects in material, design and/or workmanship after purchase of the product. On selected products warranty repairs will be carried out at Awpro’s authorized service centers. 

The warranty is not applicable to cases other than defects in material, design and/or workmanship. Warranty obligations are limited to repairing of defective product or refunding the amount of the purchased product (such a decision at the product Seller’s discretion). Not all products are covered by the warranty, always check the product listing to know if it includes warranty benefits.

In cases where awpro are considered a twelve (12) month warranty will be provided for eligible items purchased within UAE. Repair or replacement under the terms of a warranty does not provide a right to extension or renewal of the warranty period. Warranty terms are in accordance with your device manufacturer. In the event that your product cannot be repaired but is still under the manufacturer’s warranty, we’ll issue a replacement or, if a replacement isn’t available, you’ll be refunded in full.*Protected during warranty period

By submitting your product for repair, you consent to awpro and/or a third party repairing your product and you provide permission for your contact details to be used in connection with the repair service. For further details relating to warranties, please see the Terms of Sale located on the website.

About Replacements

You can replace an eligible item through our Online Returns Center.

Did you receive a damaged, defective, or wrong item sold by Amazon.ae and want to replace it with the same item? Is your order missing an item or part and you want a refund or replacement? Go to Awpro Return policy 

The item being replaced must meet the following criteria:

  • Shipped to a delivery within United Arab Emirates
  • Shipped and sold by Awpro
  • Not an Add-On item
  • Wasn’t purchased with a promotion (except for free shipping promotions).

Note: In most cases, you are required to return the original item received for a Replacement. You’ll need to return the original item within the stated return window to avoid being charged for both the original and replaced items.