Return Policy

Awpro Return Policy

Items shipped from Awpro can be returned within 10 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

Products purchased from Awpro that did not start when they arrived, arrived in damaged condition, or are still in an unopened box can be returned for a full refund within 10 days of purchase.

* Awpro may test products that are returned because they didn’t start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.

* Any returned products that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.

 

About Refunds

Your refund and how your refund is issued may differ based on the condition of the item, how long you have had the item and how the item was purchased.

 

Where’s My Refund?

You can check the payment method that was refunded and the status of your refund in Your Orders.

If your refund is not showing as refunded in Your Account, and the processing time for your payment method has passed, Contact us for further assistance.

If your refund does show as refunded in Your Account, and the standard time-frame as mentioned above has passed and you have still not received the refund, please contact your bank for more information.

Note: After the courier has received your item, it can take up to 1 week for us to receive and process your return.

 

How Refunds Are Issued

After the courier has received your item, it can take up to 1 week for us to receive and process your return. Once the return is processed it may take additional few days for the refund to show up depending on the payment method you choose.

To see how long it takes for you to receive your refund, please see the table below.

Payment MethodRefund MethodRefund Time (Once Refund Is Processed)
Credit Card/Debit CardCredit Card/Debit Card5-7 business days
Cash on DeliveryBank Account5-7 business days
Cash on DeliveryGift Card3 business day