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Assured Gift with each Purchase
Thank you for shopping with us at Awpro. We strive to provide you with the best products and customer service. In the event that you need to return an item, we have implemented a restocking fee policy to ensure the smooth processing and restocking of returned items.
Restocking Fee Explanation: A restocking fee will be deducted from your refund to cover the costs associated with processing and restocking the returned items. This fee allows us to make the product available to other customers at a lower price, considering factors such as the product’s seal being broken or its condition being less than perfect.
Sealed Products: No restocking fee will be collected if the product is still sealed in its original packaging.
Opened but Sellable Products: For products with broken seals or in an opened but sellable condition, a standard 10% restocking fee will be deducted from the refund. This fee is to help us offer the product to other customers at a reduced price due to the broken seal.
Products with Compromised Condition: If the product’s condition is more severely compromised, such as damaged packaging, missing components, or noticeable wear and tear, a restocking fee of 20% will be deducted. This fee covers the cost of refurbishing and making the product available to others at a discounted rate.
Products Requiring Refurbishing or Repairs: For items needing refurbishing or substantial repairs, a restocking fee of 30% will be deducted. This fee supports the refurbishing process so that we can offer the product to others at a reduced cost.
Unsalvageable or Requiring Replacement: In extreme cases where the product is unsalvageable or requires complete replacement, a restocking fee of 40% will be deducted. For such cases, our team will consult with the management to determine the best course of action. Rest assured, this fee covers the cost of disposal and replacement of the product.
Please ensure that the returned items adhere to the guidelines provided to avoid any unnecessary restocking fees. Should you have any further questions or concerns about our return policy, please don’t hesitate to contact our customer service team.
Once the item is approve by Awpro your refund and how your refund is issue may differ base on the condition of the item. How long you have the item and also how the item is purchase.
Where’s My Refund?You can check the payment method that is refund and the status of your refund in Your Orders.
If your refund is not showing as refund in Your Account and the processing time for your payment method is pass. Contact us for further assistance.
If your refund does show as refund in Your Account and the standard time-frame as mentioned above is pass. And you have still not received the refund, please contact your bank for more information.
Note: After the courier is receive your item, it can take up to 1 week for us to receive and also process your return.
After the courier receive your item, it can take up to 1 week for us to receive and also process your return. Once the return is process it may take additional few days for the refund to show up depending on the payment method you choose.
To see how long it takes for you to receive your refund, please see the table below.
Payment Method | Refund Method | Refund Time (Once Refund Is Processed) |
Credit Card/Debit Card | Credit Card/Debit Card | 7-10 business days |
Cash on Delivery | Bank Account | 7-10 business days |
Cash on Delivery | Gift Card | 5 business days |
ExcellentBased on 352 reviewsVinay KumarFriendly staff and a one stop store for all camera gears and accessories.Nkats RaynzThank you suleman bin Ali for your good service I will recommend all my friends to visit your store and meet you thanks again and you are the best. CheersRami SamourVery good company, deliver same day..aljon mallariAccommodating and easy transaction with them.Shehara RizlyOur Salesperson Basith made it a very pleasant experience as we wanted a good deal on a new video camera. He continued to help us get a good price on XA60 Canon video camera. The speedy response to all our queries and ensuring our experience was good, Abdulbasith really made us purchase more than just a camera but some accessories too.Mariam Alkaabiقبل امس طلبت المغرب و امس وصلت التوصيل سريييع ، انا البموظف طرشلي كل المعلومات الي احتاجهم وطرشلي لنك للدفع كلشي كان بسهوله!! مابطلتها بس حبيييييت الحجم والعرض كنت طالبه بلاكقراوند ما شاء الله🤩Eric BurgyVery good shop and good guys !Steven CheakAmazing professionalism. So impressedSaoirse ArtThank you for the great service.. i ordered twice already to AWPRO BR 1 , just the second order delivery was a bit late but it was okay, good thing im not in a hurry. Thanks to Mohamad Emad to make my order and delivery possible.. Keep up the Good work guys! Thank you Instagram : Saoirseart.portraits Thank you!OMEGA FILM MediaExcellent and speedy service, very good deal, special thanks to Emad for making everything smooth. Highly recommend.