Answers to Your Questions
1 - Where is your shop located?
Our office is located in Al Wesam Pro Video and Photo Equipment Co. L.L.C. P.O.Box: 57782 7States Building, No 204, 2nd floor.NearBaniyas Metro Station, Deira Dubai U.A.E., Deira Dubai
2 - Can I pickup my order from your store?
Yes you can choose to pick up the order from our store BUT you have to submit the order first from the website (It's free of charges), after We prepare your order (within 2-3 hours)we will contact you so you can come to collect your order.
3 - How can I claim my Warranty?
Please contact us on: email@example.com and we will take care of the product. Please note that the Warranty is only valid inside UAE. For some of the items we don’t offer warranty which we clearly mention in product details.
4 - How can I claim the 3-days FREE Return Policy?
Please contact us on: firstname.lastname@example.org and we will request from shipping company to collect the order from you. We will refund the total amount of the order to your bank account once we receive it (It will take 2-3 working days). No Shipping fees will be deducted if the product is already damaged or not received as described. Please note that we cannot accept return if the product's original packing seal is broken or if the product is not in a resale condition.
5 - Do you offer Cash on Delivery services outside United Arab Emirates?
No, Cash on Delivery service is only available in UAE.
6 - Is my sensitive information such as credit card details secure?
Awpro.tv leaves no stone unturned when it comes to securing your sensitive information such as credit/debit card details, Awpro.tv uses industry best encryption technology and hardware to protect your data to ensure your card information remains 100% safe all the time.
7 - Do you sell used or refurbished products?
No, we only deal in brand new and genuine products.
8 - Why have you mentioned Free Delivery in UAE but I am being charged?
Shipping inside UAE: We do offer free delivery across UAE however; a nominal processing fee will apply for delivery of orders. Shipping outside UAE: Standard shipping rates apply when shipping outside UAE which is calculated at the time of checkout.
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